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At Luxora Furnitures, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or your order number is required.
Returns requested after 30 days of delivery cannot be accepted.
The following items are not eligible for return or refund:
Customized or made-to-order furniture.
Clearance or final sale items.
Products that have been assembled, used, damaged, or altered by the customer.
Items returned without their original packaging.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve your issue quickly, please provide:
Your order number.
Clear photographs of the product and packaging.
A brief description of the issue.
We will review your claim and arrange a replacement, repair, or refund where appropriate.
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved:
Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days, depending on your payment provider.
Original shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.
If the return is due to a damaged, defective, or incorrect item, Luxora Furnitures will cover the return shipping costs.
For all other returns, customers are responsible for the return shipping costs.
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled and must instead follow our standard return process.
If you wish to exchange an item for a different product, please contact our customer support team. Exchanges are subject to stock availability.
If you have any questions regarding returns or refunds, our customer care team is happy to assist you.
WhatsApp Customer Care: +44 7548 699078
Thank you for shopping with Luxora Furnitures. We appreciate your trust and are committed to providing quality products and excellent customer service.
