Lilly 2 Seater Sofa

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Y30-Day Return Policy You may request a return within 30 days of receiving your order. To be eligible for a return: The item must be unused and in its original condition. The item must be returned in its original packaging. Proof of purchase or your order number is required. Returns requested after 30 days of delivery cannot be accepted.

Non-Returnable Items The following items are not eligible for return or refund: Customized or made-to-order furniture. Clearance or final sale items. Products that have been assembled, used, damaged, or altered by the customer. Items returned without their original packaging.

Damaged or Incorrect Items If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. To help us resolve your issue quickly, please provide: Your order number. Clear photographs of the product and packaging. A brief description of the issue. We will review your claim and arrange a replacement, repair, or refund where appropriate.

Refund Process Once we receive and inspect your returned item, we will notify you of the outcome. If your refund is approved: Your refund will be issued to your original payment method. Refunds are typically processed within 5–10 business days, depending on your payment provider. Original shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.

Return Shipping If the return is due to a damaged, defective, or incorrect item, Luxora Furnitures will cover the return shipping costs. For all other returns, customers are responsible for the return shipping costs.